There are countless suites of call center software. It can be difficult narrowing these many, many options down. After all, it’s not like you can afford to just try all of them. What are you to do, then? Thankfully, we’ve got your back. Today we’re looking into some of the best call center software suites so you can make sure you make the right pick.
Best Call Center Software
What is Call Center Software?
Before we get started, let’s look into some of the basics. What exactly is call center software? Well, simply put, it’s software that allows your business to function as a call center. Customer support, marketing, phone, email, instant messaging and social media are all typically handled through call center software.
Auto-dialers, call analytics, computer telephony integration. Interactive voice response, call accounting solutions and automatic call distributors are some of the types of software you might find. Customer service systems offer features for submitting tickets to help customers with issues they’re having.
Other features, like call recording, web callback, social media support, and quality monitoring are all important aspects of any good software suite. Now that you know what you’re looking for, let’s look at some examples.
Freshcaller
One of the most highly-rated software suites in the call center software world is Freshcaller. This software is unmatched when it comes to user-friendly interface, and it’s rather robust when compared to the competition.
Ytel
Ytel is a relatively new, but highly-rated, software for call centers. Ytel offers a number of helpful features, especially for smaller offices, and brings a lot of tools to the table. Integration with phone, messaging and email make this a very flexible and robust call center suite.
RingCentral Contact Center
Another highly-rated software suite is the excellent RingCentral Contact Center software. Customer relationships are an important focus of any business, and that’s what RingCentral focuses on. Bringing a number of tools for customer engagement to your business, RingCentral is a great suite for small and medium sized businesses.